MI PERSONA:
• SENTIRME BIEN
• SEGURO
• TRANQUILO
MI AREA DE TRABAJO
• LIMPIA
• ORDENADA
• TENER TODOS LOS ELEMENTOS QUE NECESITO
Mapas, horarios, info del hotel. Respuestas.
WARM UP.
Preguntas casuales.
Hacer la plática.
HACER QUE EL HUESPED HABLE.
NO TU.
FIND THEIR NEEDS
Qué necesita el huesped.
Qué va a hacer besides the Beach and Shopping?
Tener mapa listo de Playa, del area…
Hacer que el huesped sienta la necesidad de consultar cosas conmigo.
Preguntar
Are you having a good time at the hotel?
Do like the service?, the food?, the weather? Do you know that we have this kind of weather all year round? Would you come back to this place?
If I tell you that Sirenis has its own travel agency, and that theres is a way to come back directly through the hotel, would you be interested in listening how?
If I tell you that for your next vacation you can have bigger and better acomodations, with a lot more benefits, that you would increase your vacation lifestyle without having to pay more, would you be interested in knowing how?
Every morning we invite 20 families or couples for an orientation breakfast, where you are going to tell our representative what is that you like to have when you are on vacation. Its a survey to find your needs so next time you go on holidays, we know better how to pamper you.
For example, next time you travel, instead of coming with a big bus, we go pick you to the airport, and when you arrive, you will have Express check in, so you dont have to do any line…late check out, glass of champainge and a bottle waiting in your room, basket of fruit, little details that would make at the end of the day a huge difference. How do you like that?
After breakfast we are going to take you on a little tour on the golf karts around our grounds to go see the facilities, like the spa. Then we will show you the different suites that you can choose for your next vacations depending on how many people you are traveling with, or if next time you are bringing your kids, family or the presidencial which is unbelievable! In case you like to repeat another hooney moon.
Then our travel agent will show you the wholesaler network reservation that you can use in advance or last minute reservation, we take careo n the airline too, so take advantege on your vacation because you are here and we dont leliver this information back home, this promotional tour is very important for the Hotels reputation, so you will be treated as the best guest ever! and if it fits your needs and makes sense for you, and you like the service you have recieved from me, sirenis Premium travelers and the Hotel itself we ll be glad and looking forward to see you again…
Time for questions and objetions:
How much does it take? I dont want to spend time in some meeting on my vacations?
Only one and a half hours sr, we have two times, 8 : 30 or 9: 30 if you take the early one you will be back at the pool by 10 o ´clock 10:30 the most in case you have more questions.
Is this time share? Im glad you ask that. Is that what you are looking for? Because Im afraid sr, here in the hotel we dont have that.
Is this time share? Do I look like a time share guy, guys? Do you know how that Works?
Here you dont have to buy anything, not an specific room on an specific time of the year. Here you can come or travel as many times of the year as you want, and you can bring as many guests with you as you want, and the acomodation can be different evertime depending on your specific needs. Did i mention that we have a Sirenis in Dominican Republic, Cuba, Spain and we are having a grand opening of a new one in Costa Rica?
We would like to think about it…
Excuse me sir, may I ask you something, usually when somebody tells me I want to think about it is because you are not planning to come back, or you dont want to spend the time of their vacations in a presentation, or was something I said that was not clear and got you confused, is the reason one of these three?
1.-Not planing to come back…can you please give me some feed back so we can improve? Is there anything you didnt like in the hotel? You said when I asked you that everything was fine in your room, that the food was great and that you were considering in coming back.
We just like to go to different places everytime we go on vacation…I am glad you brought up that sir, because I didnt mention that our program is affiliated to the Private Residence Club, which is an elite Exchange network of resorts, including the top 250 resorts Worldwide with the quality service of a Ritz, Marriott and 4 seasons to name a few. So you wont have any restrictions to travel wherever you want to.
2.-We don´t want to spend our vacation time…. Sir let me ask you something, how long did it take you to book this vacation? One day, one week, one month, do you know how long have we been talking already? 30 minutes…You know that vacation time flies, so I recomend to do it as soon as possible, you are going to invest only less than two hours that are going to save you precious time for your future vacations, because next time you are going to be only one click or call away!
3.-Do we have to buy an especific week? What if we do not travel one year, do I still have to pay the maintance? I have great news, would you like to hear them? This program is 100% guest satisfaction! We fit into your needs. It is totally flexible, you can use it 1, 2, 3 times or more in one year or not use it at all! And you dont have to pay a maintanaince fee, awsome isnt it?
We have three sittings, 8 30, 9:00 or 9: 30 which one is better for you?
Tomorrow Im going to ask you to come to my desk so we go together. Im going to ask you to bring a picture ID, it can be your drivers licence or passport…
Why? Because this program is only for people from Canada, USA and Uk, so we know that you are a citizen of these countries.
Or: Just to know that you is you.
And any crédit card that you are travelling with, they ask you just to flash the logo, we dont take any numbers or charge you anything, (there is no cost, no obligation, and no commitment. The sponsors for this promotions are Visa, MasterCard or Amex. We are also havig a raffle tomorrow, so the more you flash the more tickets you get to participate.
Ok this invitation is for both of you and like I said before, this is without any cost and its for both of you, because we know that the best marketing is from mouth to mouth, because you will recommend us back home right? So, bring your camare along and an empty stomach. With this, as well sr you are helping me make a small crédit, so please dont let me down and another good news sir is that we know we are pulling you out of your vacation time, so at the end you are going to receive from Sirenis Premium Travelers a little incentive of$100 usd certificate for you and your wife that you guys can use at the Spa, logo shop, jewelry store in the lobby, or for your bill when you check out.
SMILE
SMILE
SMILE
SMILE
BELIEVE BELIEVE
